Returns
Returns and Refunds
Aussie Acres Farm return and refund policy for sealed honey orders, damaged packages, spills, and spoiled goods.
Last updated: July 6, 2026
Start with an email
Email [email protected] before mailing anything back. Include your order number if you have it, the email address used at checkout, and a short description of the issue.
Photos of the package, jar, seal, or damaged item can help us understand what happened and make the replacement or refund process faster.
Sealed product returns
For customer choice returns, email us within 14 days of delivery. Returns are allowable when the jar is unopened, untampered with, unbroken, and in a condition that is safe for us to receive back.
Return shipping for a sealed product return is paid by the customer unless the return is caused by our mistake or required by applicable law. Original shipping charges are not refunded for customer choice returns unless required by applicable law.
A refund will be issued to the original payment method after Aussie Acres Farm receives the returned item and confirms it is sealed and eligible.
Damage, spillage, or spoilage
If an item is broken in transit, spilled, spoiled, or otherwise arrives in a condition that is not right, email us within 7 days of delivery so we can review it promptly.
When that happens, we will first attempt to redeliver or replace the expected item. If replacement is not practical or available, we will issue a refund.
For approved damage, spillage, spoilage, or wrong item claims, Aussie Acres Farm will cover the reasonable replacement shipping cost.
Opened jars and food safety
Because honey is a food product, opened or tampered jars cannot be returned for resale.
If you believe there is a quality or safety issue with a product, contact us even if the jar has been opened. We will review the issue and work with you on a fair resolution.
Cancellations and delayed orders
If you need to cancel an order before it ships, email us as soon as possible. We cannot guarantee cancellation after a package has been prepared or handed to the carrier.
If we cannot ship within the timing stated in our shipping policy, we will contact you about the delay. If you do not agree to the delay, we will cancel and refund the unshipped order.
Refund timing
Approved refunds are issued to the original payment method. Stripe and your bank or card issuer may take additional time to show the refund on your statement.
Nothing in this policy is intended to limit any nonwaivable rights you may have under applicable consumer protection law.